Onboarding to TekTalk Support is as easy as 1-2-3!

Customize your instructions

Tell us about your business, budget, and growth goals. We’ll build a virtual receptionist plan that specifically suits you. Send you calls to us.

Need a new phone number? No problem. After you sign up and choose a plan, we provide you with a phone number for clients — both new and old. The number is toll-free or local (whichever you prefer) and provisioned within seconds so you can post the new number to your online profiles (i.e., website, Facebook business page, Google My Business, etc.).

Want to keep your existing number? No problem — simply port your number or forward your calls to us, and we’ll handle the rest.

Try risk-free for 14 days. Fully experience our virtual receptionist services based on your custom communication plan. If you’re not happy, ask for your money back.

When a call comes in, our intelligent call routing sends your calls to a TekTalk Virtual Receptionist. No robots here, but rather a real person who knows you and your clients — assisted by our AI-backed agent software — picks up the phone.

You can personalize your greeting and how we interact with your callers. You can choose your own tagline and welcome message, too. We’ll make sure to clarify the pronunciation of your company, name, or brand with you.

The virtual receptionist answers and gathers contact information. They listen to the caller’s needs and answer questions about your business, and they handle the call according to your exact instructions.

The decisions they make are up to you, as no two businesses are identical.

Our system also knows existing clients and keeps track of a caller’s history (a profile that grows with each call), so your clients don’t have to repeat basic contact information that should already be known.

No script and no time limit. We empower our agents to go beyond a standard template, to think and take charge of a call, so we sound just like we’re an in-house member of your team. That creates a powerful customer experience that will leave your customers raving. ‍

We get this question a lot. All calls on our Virtual Receptionist plans are answered by a real, person, 24/7.

TekTalk combines artificial intelligence (AI) with human intelligence to give you the best of both worlds. Our technology helps our receptionists answer and handle calls light years beyond script-based staffing solutions. Our call center software is proprietary — fully built and managed in-house — and empowers our agents to offer a better experience for our clients.

Without giving away too much of our intellectual property, here are a few specific tasks our AI performs:
Our agents handle calls more fluidly and naturally based on prompts (rather than call scripts) and have supportive information accessible to them in real-time.
Call instructions are specific and unique to each business we work with — allowing our agents to sound like they are in-house members of our client’s teams.
Automatically blocks 20 million spam and robocall numbers. This keeps our clients’ prices down and distractions low since we don’t charge for spam calls.
Record and automatically transcribes calls at human-level accuracy. It recognizes voices, who is speaking, and can be used for English and Spanish calls.
Automatically writes call summaries, so receptionists can focus on the conversation, not taking notes.

It powers our website chat.

◉ We’re glad you asked!     ◉ What sets us apart?
Our technology, features, and robust integrations set us apart. Plus, our per-call billing model is more predictable than the per-minute competition. You know we’re not dragging the calls out to make a profit and you don’t have to worry about one chatty caller skyrocketing your bill.

Yes. our virtual receptionists can book consultations, appointments, sales calls, and other meetings directly on your calendar. We integrate with most calendaring software, including Calendly, Clio Calendar, Acuity Scheduling, and many more.

We’re available to answer your calls 24/7. But if you don’t want us to, simply ask! We’re here to take calls when you need us, whether that’s after-hours, as overflow support, on nights and weekends, or seasonally. The best part? Whether we answer at 2 p.m. or 2 a.m., our simple per-call price is the same.

We automatically block over 20 million spam and robocalls from ever getting to our receptionists. If a new spammer does get through, our receptionists manually add it to the spam list so they can’t get through ever again.

Our receptionists have years of experience handling spam or sales calls. If we misclassified a call (e.g., someone called in to see if you are interested in a business loan at a 30% interest rate and you do need a business loan), we can update the system to reflect it.

Read more on our spam and sales call-blocking feature.

TekTalk does not charge for spam or unwanted sales calls — as long as we can block them in the future. If you use a forwarding service but disable Caller ID pass-through (common with Google Voice clients), we won’t be able to block them, and thus you will be charged for those calls. You can learn more about this here..

Call centers are expensive — between the high overhead cost of a physical call center (rent, utilities, office supplies, etc) and the people hired to manage the centers — they have about a 50% efficiency rate. The high costs of these centers are passed on to you.

Running a fully remote team keeps TekTalk’s costs down. But that’s not even our favorite part of not being tethered to an office building. Working remotely means we can hire the best receptionists for the job — regardless of location.

Tektalk bills for the call, not the minute. Our virtual receptionists can build a relationship with your clients, have friendly conversations, and nurture them closer toward a paying customer — and it doesn’t cost you any extra.

Voicemail is a service for you rather than for your customers. Your clients will feel ignored or unimportant. TekTalk receptionists take care of your customers as you would. Furthermore, voicemails become a routine chore, often out of sync with your customers’ schedules. By the time you’ve listened to a voicemail from a new lead, it’s likely they’ve already called — and purchased from — a competitor. As your client history and business profile continue to grow (thanks to our innovative technology), calls handled live by our virtual receptionists result in more deeply personal engagements.

Our AI guides our agents through every call, collects data to auto-populate our system and call summaries, and presents them with all the information they need to be informed about your business. Rather than being focused on gathering data or taking notes, our agents can focus on having real, genuine conversations with your customers.

Agents can interact with our system to help them handle calls. The receptionists aren’t reading scripts. They are guided to handle the conversation with the information they need in the moment. They know what to do by the system prompts, and they know the next steps based on how they interact with the system.

We also leverage input provided by our customers. We want to answer calls exactly how you want us to, so feedback that helps us perfect the call flow instructions is very valuable.

All your calls are prioritized, and the summaries are delivered to you instantly via email, text, Slack, or Teams. If you can’t respond immediately, don’t worry — we email you a complete history of your calls at the end of each day. You won’t miss a thing. Plus, if you have a CRM, Zapier, or Make integration, we send data on every call from our system to yours.

We also gather data on potential new customers and block your spam calls. Our system learns over time, which allows for deep, personal engagement with your customers.

We don’t share your private caller information with other customers. That information is yours and yours alone.

Our receptionists work from quiet home offices across North America — so they sound like they’re working right in your office. Working remotely means we can hire the best receptionists for the job — regardless of location.

There are a few things our virtual receptionists won’t do…

Call your congressperson
Write letters to the editor
Negotiate car prices
Buy you tickets to Cabo
Midnight serenades
Criticize your style
Drunk-dial your ex
Tune your guitars
Make prank calls
Horse whispering
Wash your dog