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Acceptable Use Policy

Effective date: October 2, 2026
This policy applies to all TekTalk Support services, including AI and human answering, web chat, outbound calling, AI calling, text messaging and business automation.

You may not use TekTalk to

• Contact people without the consent or legal basis required in their jurisdiction.
• Call or text numbers on the Canadian National Do Not Call List, the US National Do Not Call Registry, or your own internal do-not-call list, except where the law permits.
• Place calls or send texts outside legally permitted hours, or without proper caller identification.
• Use AI voices to deceive, impersonate, harass, threaten or defraud anyone, or to misrepresent who is calling.
• Send spam, phishing, or unlawful, misleading or harmful content.
• Collect sensitive information such as payment card or health data in violation of law.

Consent and opt-outs

You are responsible for obtaining and keeping records of consent. Opt-out requests (such as STOP or “don’t call me again”) must be honoured immediately.

Enforcement

We may suspend or terminate accounts that violate this policy. To report misuse, email info@tektalksupport.com.